Mooval and the Coronavirus (Covid 19)

Continuing to offer our services amongst the shake up.

Click To See Latest COVID-19 Update

For Mooval’s COVID safe plan, Click here

Mooval Update

Dear Valued Customers,

Like everyone, Mooval has been closely watching the development and impact of the spread of the Coronavirus, and particularly its effect on our economy and the health of our people. Our approach has been to remain alert, not alarmed, as we put in place plans to ensure that we are in the best possible position to meet the challenges presented.

We understand how vitally important it is in such times to have removal & cleaning services for consumers; we are doing our best to provide services to everyone in this challenging time.
We would like to update you on how the evolving COVID-19 situation will affect our business and the precautions we’re taking in our office along with our crews visiting on site.

The health and safety of our clients, our staff and their families remain our utmost priority. We are implementing new measures, along with existing protocols in place to mitigate unnecessary risk.

These are inclusive of, but not limited to:

What we are doing in our Head Office:

What the onsite crews are doing:

What we request from our Customers:

We are committed to supporting our clients and the Australian community during this time of uncertainty.

Thank you,
Mooval Management

 

COVID-19 Update

This page will be regularly updated if our service changes – please return for the most up-to-date information. 

Last updated Thursday, August 6 

We are operating, as a permitted business in the Road Transport (passenger and freight) category, with a COVID Safe Plan.

We’ve received detailed advice from DHHS stating removal services can continue operating during the lockdown period.

We are able to complete these jobs:

Current bookings are not affected by the updated advice, If there are any changes with your booking, please contact our office ASAP.

We’re currently operating as a contactless service

For the duration the renewed lockdown, our only service offering will be ‘contactless moves’. This more stringent protocol requires additional effort from customers, and from us – see below for a detailed breakdown of Mooval works at this time. We’re asking customers to help us do our bit to reduce the risk of transmission. All jobs currently booked will be honoured, albeit under the new contactless rules.

The ongoing fight to contain COVID-19 has been difficult, but we’re committed to playing our part – in tandem with our customers – in keeping Melburnians moving safely. We continue to monitor government advice on best practices and business restrictions.

As always, if you have any questions about an upcoming booking, our operations or our response to COVID-19, please call our office on 1300 757 486.

Contactless moves

We’re operating a modified, contactless service, which aims to minimise the risk of viral transmission. It’s our only service offering at this point in time, and requires extra steps from customers and our movers.

What we need from you:

Note on assisting our movers: Under normal circumstances, we allow customers to assist with the handling of items to speed up the moving process. This is not an option at the current time. As a result, all one-mover bookings must only list items which can be safely handled by a single person.

We reserve the right to leave any job where our movers feel at risk, as this is a public health issue.

Please tell us if: